Apal Farm2Lab logo

Privacy Policy

  1. Square V Pty Ltd
    • Farm2Lab software is developed, maintained and delivered by Square V Pty Ltd on behalf of Eurofins APAL Pty Ltd. This document outlines the commitments of Square V Pty Ltd in this capacity.
    • Square V Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
    • We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
    • A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
  2. What is Personal Information and why do we collect it?
    • Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, email addresses, and phone numbers.
    • This Personal Information is obtained in many ways including by telephone, by email, via the website farm2lab.apal.com.au, and from third parties. We don’t guarantee website links or policy of authorised third parties.
    • We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
    • When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
    • The Farm2Lab app collects information provided by the user such as your name, phone number, and email address.
    • The Farm2Lab app also collections information provided by the user regarding location to enable core functionality of the application and integrate it with other Farm2Lab related services.
  3. Third Parties
    • Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
  4. Disclosure of Personal Information
    • Your Personal Information may be disclosed in a number of circumstances including the following:
      • Third parties where you consent to the use or disclosure; and
      • Where required or authorised by law.
  5. Security of Personal Information
    • Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
    • When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
  6. Access to your Personal Information
    • You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
    • Square V Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information
    • In order to protect your Personal Information we may require identification from you before releasing the requested information
  7. Maintaining the Quality of your Personal Information
    • It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
  8. Policy Updates
    • This Policy may change from time to time and is available on our website.
  9. Privacy Policy Complaints and Enquiries
    • If you have any queries or complaints about our Privacy Policy please contact us at:
      Square V Pty Ltd
      contact@squarev.com.au